Your questions, answered.
Transparency is part of our commitment.
How do I prepare for the cleaning?
We recommend advising your house cleaner about your priorities and expectations for the cleaning service, along with any instructions regarding pets, keys, alarms, or any other specific issues related to your home. It is also greatly appreciated when clients organize personal objects beforehand, such as toys, clothes, make-up, books, etc…
Do you bring cleaning supplies?
Yes, our team provides everything needed, using safe and effective products.
Is it worth investing in move-in and move-out cleaning services?
Move-in and Move-out cleaning services are highly valuable and worthwhile investments.
When it comes to moving out of your home hiring our specialists for a move-out clean is crucial to ensure you receive your security deposit back and avoid extra fees due to leaving the rental property in a dirty condition.
On the other hand, our move-in cleaning service guarantees a clean and fresh start in your new place. It is a comprehensive and detailed cleaning package that goes beyond our regular and deep cleaning options(deluxe). In addition to the tasks mentioned earlier, our move-in and move-out cleaning service includes the following additional tasks.
Do I have to be home for the cleaning service?
For convenience, it is very common for our clients to provide a copy of the house keys. We can also provide a lockbox which can be left out for each cleaning service. Please provide our company with any lockbox or gate codes or any special instructions regarding accessing your home. If you cannot meet your house cleaner and need to provide a house key, please get in touch with the office for assistance with a key drop-off or pick-up to be planned in advance.
Can I schedule weekly recurring cleanings?
Absolutely! We offer flexible recurring plans — weekly, biweekly, or monthly.
What if I’m not satisfied?
Our satisfaction policy ensures we fix anything necessary at no extra charge.
Your questions, answered.
Transparency is part of our commitment.
How do I prepare for the cleaning?
We recommend advising your house cleaner about your priorities and expectations for the cleaning service, along with any instructions regarding pets, keys, alarms, or any other specific issues related to your home. It is also greatly appreciated when clients organize personal objects beforehand, such as toys, clothes, make-up, books, etc…
Do you bring cleaning supplies?
Yes, our team provides everything needed, using safe and effective products.
Is it worth investing in move-in and move-out cleaning services?
Move-in and Move-out cleaning services are highly valuable and worthwhile investments.
When it comes to moving out of your home hiring our specialists for a move-out clean is crucial to ensure you receive your security deposit back and avoid extra fees due to leaving the rental property in a dirty condition.
On the other hand, our move-in cleaning service guarantees a clean and fresh start in your new place. It is a comprehensive and detailed cleaning package that goes beyond our regular and deep cleaning options(deluxe). In addition to the tasks mentioned earlier, our move-in and move-out cleaning service includes the following additional tasks.
Do I have to be home for the cleaning service?
For convenience, it is very common for our clients to provide a copy of the house keys. We can also provide a lockbox which can be left out for each cleaning service. Please provide our company with any lockbox or gate codes or any special instructions regarding accessing your home. If you cannot meet your house cleaner and need to provide a house key, please get in touch with the office for assistance with a key drop-off or pick-up to be planned in advance.
Can I schedule weekly recurring cleanings?
Absolutely! We offer flexible recurring plans — weekly, biweekly, or monthly.
What if I’m not satisfied?
Our satisfaction policy ensures we fix anything necessary at no extra charge.
